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Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Shipping

Click the “Login” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact at support@www.helpthemshine.com for assistance.

Payment

Order Status

Click the “Login” link at the top right hand side of our site to check your orders status. At times there is a delay in updating this information however you may have actually received your order or it has been shipped.  

Click the “Login” link at the top right hand side of our site to track your order. 

Click the “Login” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the courier to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact support@www.helpthemshine.com for assistance.

Click the “Login” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the courier to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact support@www.helpthemshine.com for assistance.

Click the “Login” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the courier to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. 

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.